TraceTogether Token: Guide to TraceTogether App, Dates, Where to Collect, How to Use & More
Interested in finding out more details on TraceTogether Token such as TraceTogether App, TraceTogether Collection Points and Dates or TraceTogether Token Colours ? Fret not, we got you covered! We know that many of you want to find out when and how you can collect and use the TraceTogether Token!
The TraceTogether Token is a Singapore government initiative that complements the TraceTogether App by extending the protection provided by digital contact tracing tools to those who may not own or prefer not to use a mobile phone.
It is used to facilitate rapid contact tracing for covid cases to help curb the spread of coronavirus in Singapore.
This guide on TraceTogether Token will be updated on a regular basis based on official announcement by the Singapore Government. Keep checking this page for the latest updates!
We hope by compiling this guide, Singaporeans will have an easy-to-access site that answers all your questions on TraceTogether Token.
We take an evidence-based approach, by basing our answers purely on official government announcement, credible news sources.
Read on to get all your burning questions answered now!
Mandatory TraceTogether Start Date
Table of Contents
As reported by CNA on 5th May, the implementation of TraceTogether-only SafeEntry at all higher-risk venues will be brought forward by about two weeks to May 17.
Check-ins from May 17 must be performed using a TraceTogether app or token at venues that experience “higher throughput” of visitors, such as malls, workplaces and places of worship, and where people are likely to be in close proximity for prolonged periods.
Other modes of SafeEntry check-in, such as the scanning of QR codes with a mobile phone camera or the Singpass app, will be discontinued from this date.
Check-ins with identification cards will be allowed until May 31 to ease the transition, said the authorities.
From Jun 15, more public-facing venues will be required to deploy SafeEntry Gateways. These are venues where people are likely to be in contact for prolonged periods, such as food and beverage dine-in outlets, hotels, and sports and fitness centres.
What is TraceTogether Token?
TraceTogether Tokens are part of the TraceTogether Programme to speed up contact tracing and improve its accuracy. It will function in the same way the TraceTogether App does: by using Bluetooth signals to record other nearby TraceTogether devices.
Watch this video to learn more about how TraceTogether Token works.
Where to Collect TraceTogether Token and Collection Dates
As per the official government website for TraceTogether Token, all community centres will suspend distribution of Tokens on 28 Oct due to high demand for the TraceTogether Tokens.
TraceTogether Tokens will be available for collection from 29 Oct onwards. The exact dates vary by designated collection venue in your constituency at the specified start dates.
By the second half of December, all CCs will be opened for collection, including the initial 38 CCs. Residents in the 38 CCs who have not collected their tokens during the first collection wave will be able to do so at that time.
For the latest collection details, check this website from 28 Oct 2020, 6pm. Below is the latest collection schedule as of 28th October 11am.
| TraceTogether Collection Date | Constituencies | Community Centres for TraceTogether Collection |
| 29-Oct-20 | Marsiling | Marsiling CC |
| 31-Oct-20 | Woodgrove | Fuchun CC, Woodgrove CC |
| 3-Nov-20 | Yew Tee | Yew Tee CC |
| 5-Nov-20 | Limbang | Yew Tee CC |
| 7-Nov-20 | Ulu Pandan | Ulu Pandan CC |
| 10-Nov-20 | Bukit Panjang | Bukit Panjang CC |
| 11-Nov-20 | Bukit Timah | Bukit Timah CC |
| 12-Nov-20 | Cashew | Senja-Cashew CC |
| 13-Nov-20 | Zhenghua | Zhenghua CC |
| 15-Nov-20 | Yuhua | Yuhua CC |
| 16-Nov-20 | Bukit Batok East | Bukit Batok East CC |
| 16-Nov-20 | Clementi | Clementi CC |
| 17-Nov-20 | Bukit Batok | Bukit Batok CC |
| 17-Nov-20 | Jurong Central | Jurong Green CC |
| 18-Nov-20 | Jurong Spring | Jurong Spring CC |
| 19-Nov-20 | Taman Jurong | Taman Jurong CC |
| 20-Nov-20 | Paya Lebar | Paya Lebar Kovan CC, Aljunied CC |
| 20-Nov-20 | Serangoon | The Serangoon CC |
| 21-Nov-20 | Bedok Reservoir-Punggol | Punggol CC |
| 21-Nov-20 | Eunos | Eunos CC |
| 22-Nov-20 | Hougang | Hougang CC |
| 22-Nov-20 | Kaki Bukit | Kaki Bukit CC |
| 23-Nov-20 | Nee Soon Central | Nee Soon Central CC |
| 23-Nov-20 | Nee Soon South | Nee Soon South CC |
| 24-Nov-20 | Chong Pang | Chong Pang CC |
| 24-Nov-20 | Nee Soon East | Nee Soon East CC |
| 25-Nov-20 | Nee Soon Link | Yishun Link CC |
| 26-Nov-20 | Sembawang Central | Sembawang CC |
| 26-Nov-20 | Woodlands | Woodlands CC |
| 27-Nov-20 | Admiralty | ACE The Place CC |
| 27-Nov-20 | Canberra | Canberra CC |
| 27-Nov-20 | Sembawang West | Woodlands Galaxy CC |
| 28-Nov-20 | Pasir Ris East | Pasir Ris East CC |
| 28-Nov-20 | Pasir Ris West | Pasir Ris Elias CC |
| 29-Nov-20 | Pasir Ris Central | Pasir Ris Elias CC |
| 29-Nov-20 | Punggol Shore | Punggol 21 CC |
| 30-Nov-20 | Punggol Coast | Punggol Vista CC |
| 30-Nov-20 | Punggol West | Punggol West CC |
| 1-Dec-20 | Tampines North | Tampines North CC |
| 1-Dec-20 | Tampines West | Tampines West CC |
| 2-Dec-20 | Tampines Central | Tampines Central CC |
| 2-Dec-20 | Tampines East | Tampines East CC |
| 2-Dec-20 | Tampines-Changkat | Tampines-Changkat CC |
| 3-Dec-20 | Chua Chu Kang | Chua Chu Kang CC |
| 4-Dec-20 | Bukit Gombak | Hillview CC |
| 5-Dec-20 | Hong Kah North | Hong Kah North CC |
| 6-Dec-20 | Keat Hong | Keat Hong CC |
| 7-Dec-20 | Brickland | Keat Hong CC |
| 8-Dec-20 | Ayer-Rajah – Gek Poh | Ayer Rajah CC, Gek Poh Ville CC |
| 8-Dec-20 | Telok Blangah | Telok Blangah CC, Dover CC |
| 9-Dec-20 | West Coast | West Coast CC |
| 10-Dec-20 | Boon Lay | Boon Lay CC |
| 10-Dec-20 | Nanyang | Nanyang CC |
| 10-Dec-20 | Pioneer | The Frontier CC |
| 11-Dec-20 | Fengshan | Fengshan CC |
| 11-Dec-20 | Kampong Chai Chee | Kampong Chai Chee CC |
| 12-Dec-20 | Bedok | Bedok CC |
| 12-Dec-20 | Changi Simei | Changi Simei CC |
| 12-Dec-20 | Siglap | Siglap CC |
| 13-Dec-20 | Braddell Heights | Braddell Heights CC |
| 13-Dec-20 | Geylang Serai | Geylang Serai CC |
| 13-Dec-20 | Joo Chiat | Siglap South CC |
| 13-Dec-20 | MacPherson | MacPherson CC |
| 14-Dec-20 | Kembangan – Chai Chee | Kampong Kembangan CC, Kampong Ubi CC |
| 14-Dec-20 | Marine Parade | Marine Parade CC, Joo Chiat CC |
| 14-Dec-20 | Mountbatten | Katong CC, Mountbatten CC |
| End Dec 2020 | All remaining constituencies | All remaining CCs |
Who can Collect TraceTogether Token
As confirmed by the TraceTogether Support Page, any residents residing in Singapore who wants a Token will be issued one. The nationwide distribution exercise will take place in phases, beginning in mid-September. The nationwide distribution exercise will take place in phases, beginning in mid September 2020.
The Token is free and provided by the Government in our fight against COVID-19.
How to use TraceTogether Token
As confirmed by the TraceTogether Support Page, All you need to do is to carry the TraceTogether Token with you whenever you go.
Upon collection, the Token will be activated and registered in the user’s name, and no further action is required from the user.
Please ensure that you always bring your own Token with you wherever you go. This is so that in the event that you, or those you have been in close contact with, tests positive for COVID-19, the data that is obtained is accurate for MOH for contact tracing.
TraceTogether Token Colours
The TraceTogether Token colours comes in many colours such as green, orange, white and blue. Below are photos showing colours of TraceTogether Tokens that have been collected so far.
TraceTogether SafeEntry System in MOE Schools
According to MOE’s FAQ page, all schools will begin “gradual implementation” of TraceTogether-only Safe Entry from Dec. 1, 2020. The TraceTogether-only SafeEntry system will be implemented in schools as part of Covid-19 precautionary measures.
Students who do not have the TraceTogether token or app, or have misplaced or forgotten to bring the token, will not be denied entry to schools. However, they might not be able to participate in certain out-of-school activities as they will need the TraceTogether token or app to enter public or commercial buildings.
TraceTogether Token Design and Features
Always-on Function: The TraceTogether Token is always on. To ensure that the Token is working, check if there is a blinking green light (it should blink once every minute).
Waterproof: The device is designed to be water resistant but not waterproof. Users are advised to take care of the device and avoid placing it in water or near fire sources, and dropping from height, similar to how one would take care of a mobile phone.
Battery: The Token’s battery is expected to last 6 months and is non-rechargeable. In the event of a low battery (indicated by a blinking red light), please call our service hotline 69736511 or email support@tracetogether.gov.sg for the latest information on service assistance.
How to Replace TraceTogether Token
You may visit any Community Centre/Club (CC) that has started the distribution exercise, to have it replaced. Please bring in your damaged/faulty Token for replacement (if applicable). For the latest list of distribution venues, please check TokenGoWhere (token.gowhere.gov.sg). There is no charge to replace faulty or damaged Tokens. The first replacement of lost Tokens will also be free.
TraceTogether Token Data Privacy and Protection
What Data is Stored: When the TraceTogether Token is being issued, the NRIC/FIN and mobile number of the user is collected and stored in a backend system. This data cannot be collected by other TraceTogether Tokens. The Tokens only record the list of other TraceTogether devices that they have been in close proximity with. The identity of these TraceTogether devices that are detected will similarly be encrypted.
Data Protection Measures: Data on the TraceTogether Token is encrypted, with no personal identifiable information stored on the Token. Even if someone unlawfully extracts the data from the TraceTogether Token, they will not be able to make sense of the data.
Data Extraction Process:The data will only be extracted by an authorised personnel and uploaded to a database which assists contact tracers in identifying close contacts during contact tracing. Individual will not be able to extract the data collected.
Data Storage Period: Data collected on the TraceTogether Token will be automatically deleted after 25 days, on a rolling basis (i.e. Day 1 data will be automatically deleted on Day 26).
Please refer to the official Government website for TraceTogether Token here and the official FAQ Page for the most up-to-date information on TraceTogether Token.
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