TraceTogether Token: Guide to TraceTogether App, Dates, Where to Collect, How to Use & More

tracetogether token cover
tracetogether token cover

TraceTogether Token: Guide to TraceTogether App, Dates, Where to Collect, How to Use & More

Interested in finding out more details on TraceTogether Token such as TraceTogether App, TraceTogether Collection Points and Dates or TraceTogether Token Colours ? Fret not, we got you covered! We know that many of you want to find out when and how you can collect and use the TraceTogether Token!

The TraceTogether Token is a Singapore government initiative that complements the TraceTogether App by extending the protection provided by digital contact tracing tools to those who may not own or prefer not to use a mobile phone.

It is used to facilitate rapid contact tracing for covid cases to help curb the spread of coronavirus in Singapore.

This guide on TraceTogether Token will be updated on a regular basis based on official announcement by the Singapore Government. Keep checking this page for the latest updates!

We hope by compiling this guide, Singaporeans will have an easy-to-access site that answers all your questions on TraceTogether Token.  

We take an evidence-based approach, by basing our answers purely on official government announcement, credible news sources.

Read on to get all your burning questions answered now!  


Mandatory TraceTogether Start Date

As reported by CNA on 5th May, the implementation of TraceTogether-only SafeEntry at all higher-risk venues will be brought forward by about two weeks to May 17.

Check-ins from May 17 must be performed using a TraceTogether app or token at venues that experience “higher throughput” of visitors, such as malls, workplaces and places of worship, and where people are likely to be in close proximity for prolonged periods.

Other modes of SafeEntry check-in, such as the scanning of QR codes with a mobile phone camera or the Singpass app, will be discontinued from this date.

Check-ins with identification cards will be allowed until May 31 to ease the transition, said the authorities. 

From Jun 15, more public-facing venues will be required to deploy SafeEntry Gateways. These are venues where people are likely to be in contact for prolonged periods, such as food and beverage dine-in outlets, hotels, and sports and fitness centres.

What is TraceTogether Token?

TraceTogether Tokens are part of the TraceTogether Programme to speed up contact tracing and improve its accuracy. It will function in the same way the TraceTogether App does: by using Bluetooth signals to record other nearby TraceTogether devices.

Watch this video to learn more about how TraceTogether Token works.

 

Where to Collect TraceTogether Token and Collection Dates

As per the official government website for TraceTogether Token, all community centres will suspend distribution of Tokens on 28 Oct due to high demand for the TraceTogether Tokens.

TraceTogether Tokens will be available for collection from 29 Oct onwards. The exact dates vary by designated collection venue in your constituency at the specified start dates.

By the second half of December, all CCs will be opened for collection, including the initial 38 CCs. Residents in the 38 CCs who have not collected their tokens during the first collection wave will be able to do so at that time.

For the latest collection details, check this website from 28 Oct 2020, 6pm. Below is the latest collection schedule as of 28th October 11am.

TraceTogether Collection DateConstituenciesCommunity Centres for TraceTogether Collection
29-Oct-20MarsilingMarsiling CC
31-Oct-20WoodgroveFuchun CC, Woodgrove CC
3-Nov-20Yew TeeYew Tee CC
5-Nov-20LimbangYew Tee CC
7-Nov-20Ulu PandanUlu Pandan CC
10-Nov-20Bukit PanjangBukit Panjang CC
11-Nov-20Bukit TimahBukit Timah CC
12-Nov-20CashewSenja-Cashew CC
13-Nov-20ZhenghuaZhenghua CC
15-Nov-20YuhuaYuhua CC
16-Nov-20Bukit Batok EastBukit Batok East CC
16-Nov-20ClementiClementi CC
17-Nov-20Bukit BatokBukit Batok CC
17-Nov-20Jurong CentralJurong Green CC
18-Nov-20Jurong SpringJurong Spring CC
19-Nov-20Taman JurongTaman Jurong CC
20-Nov-20Paya LebarPaya Lebar Kovan CC, Aljunied CC
20-Nov-20SerangoonThe Serangoon CC
21-Nov-20Bedok Reservoir-PunggolPunggol CC
21-Nov-20EunosEunos CC
22-Nov-20HougangHougang CC
22-Nov-20Kaki BukitKaki Bukit CC
23-Nov-20Nee Soon CentralNee Soon Central CC
23-Nov-20Nee Soon SouthNee Soon South CC
24-Nov-20Chong PangChong Pang CC
24-Nov-20Nee Soon EastNee Soon East CC
25-Nov-20Nee Soon LinkYishun Link CC
26-Nov-20Sembawang CentralSembawang CC
26-Nov-20WoodlandsWoodlands CC
27-Nov-20AdmiraltyACE The Place CC
27-Nov-20CanberraCanberra CC
27-Nov-20Sembawang WestWoodlands Galaxy CC
28-Nov-20Pasir Ris EastPasir Ris East CC
28-Nov-20Pasir Ris WestPasir Ris Elias CC
29-Nov-20Pasir Ris CentralPasir Ris Elias CC
29-Nov-20Punggol ShorePunggol 21 CC
30-Nov-20Punggol CoastPunggol Vista CC
30-Nov-20Punggol WestPunggol West CC
1-Dec-20Tampines NorthTampines North CC
1-Dec-20Tampines WestTampines West CC
2-Dec-20Tampines CentralTampines Central CC
2-Dec-20Tampines EastTampines East CC
2-Dec-20Tampines-ChangkatTampines-Changkat CC
3-Dec-20Chua Chu KangChua Chu Kang CC
4-Dec-20Bukit GombakHillview CC
5-Dec-20Hong Kah NorthHong Kah North CC
6-Dec-20Keat HongKeat Hong CC
7-Dec-20BricklandKeat Hong CC
8-Dec-20Ayer-Rajah – Gek PohAyer Rajah CC, Gek Poh Ville CC
8-Dec-20Telok BlangahTelok Blangah CC, Dover CC
9-Dec-20West CoastWest Coast CC
10-Dec-20Boon LayBoon Lay CC
10-Dec-20NanyangNanyang CC
10-Dec-20PioneerThe Frontier CC
11-Dec-20FengshanFengshan CC
11-Dec-20Kampong Chai CheeKampong Chai Chee CC
12-Dec-20BedokBedok CC
12-Dec-20Changi SimeiChangi Simei CC
12-Dec-20SiglapSiglap CC
13-Dec-20Braddell HeightsBraddell Heights CC
13-Dec-20Geylang SeraiGeylang Serai CC
13-Dec-20Joo ChiatSiglap South CC
13-Dec-20MacPhersonMacPherson CC
14-Dec-20Kembangan – Chai CheeKampong Kembangan CC, Kampong Ubi CC
14-Dec-20Marine ParadeMarine Parade CC, Joo Chiat CC
14-Dec-20MountbattenKatong CC, Mountbatten CC
End Dec 2020All remaining constituenciesAll remaining CCs

Who can Collect TraceTogether Token

As confirmed by the TraceTogether Support Page, any residents residing in Singapore who wants a Token will be issued one. The nationwide distribution exercise will take place in phases, beginning in mid-September. The nationwide distribution exercise will take place in phases, beginning in mid September 2020.

The Token is free and provided by the Government in our fight against COVID-19.

How to use TraceTogether Token

As confirmed by the TraceTogether Support Page, All you need to do is to carry the TraceTogether Token with you whenever you go.

Upon collection, the Token will be activated and registered in the user’s name, and no further action is required from the user.

Please ensure that you always bring your own Token with you wherever you go. This is so that in the event that you, or those you have been in close contact with, tests positive for COVID-19, the data that is obtained is accurate for MOH for contact tracing.

TraceTogether Token Colours

The TraceTogether Token colours comes in many colours such as green, orange, white and blue. Below are photos showing colours of TraceTogether Tokens that have been collected so far.

tracetogether token blue
tracetogether token blue
tracetogether token colors
tracetogether token colors
tracetogether token orange
tracetogether token orange
tracetogether token white
tracetogether token white

TraceTogether SafeEntry System in MOE Schools

According to MOE’s FAQ page, all schools will begin “gradual implementation” of TraceTogether-only Safe Entry from Dec. 1, 2020. The TraceTogether-only SafeEntry system will be implemented in schools as part of Covid-19 precautionary measures.

Students who do not have the TraceTogether token or app, or have misplaced or forgotten to bring the token, will not be denied entry to schools. However, they might not be able to participate in certain out-of-school activities as they will need the TraceTogether token or app to enter public or commercial buildings.

TraceTogether Token Design and Features

Always-on Function: The TraceTogether Token is always on. To ensure that the Token is working, check if there is a blinking green light (it should blink once every minute).

Waterproof: The device is designed to be water resistant but not waterproof. Users are advised to take care of the device and avoid placing it in water or near fire sources, and dropping from height, similar to how one would take care of a mobile phone.

Battery: The Token’s battery is expected to last 6 months and is non-rechargeable. In the event of a low battery (indicated by a blinking red light), please call our service hotline 69736511 or email support@tracetogether.gov.sg for the latest information on service assistance.

How to Replace TraceTogether Token

You may visit any Community Centre/Club (CC) that has started the distribution exercise, to have it replaced. Please bring in your damaged/faulty Token for replacement (if applicable). For the latest list of distribution venues, please check TokenGoWhere (token.gowhere.gov.sg). There is no charge to replace faulty or damaged Tokens. The first replacement of lost Tokens will also be free.

TraceTogether Token Data Privacy and Protection

What Data is Stored: When the TraceTogether Token is being issued, the NRIC/FIN and mobile number of the user is collected and stored in a backend system. This data cannot be collected by other TraceTogether Tokens. The Tokens only record the list of other TraceTogether devices that they have been in close proximity with. The identity of these TraceTogether devices that are detected will similarly be encrypted.

Data Protection Measures: Data on the TraceTogether Token is encrypted, with no personal identifiable information stored on the Token. Even if someone unlawfully extracts the data from the TraceTogether Token, they will not be able to make sense of the data.

Data Extraction Process:The data will only be extracted by an authorised personnel and uploaded to a database which assists contact tracers in identifying close contacts during contact tracing. Individual will not be able to extract the data collected.

Data Storage Period: Data collected on the TraceTogether Token will be automatically deleted after 25 days, on a rolling basis (i.e. Day 1 data will be automatically deleted on Day 26).

Please refer to the official Government website for TraceTogether Token here and the official FAQ Page for the most up-to-date information on TraceTogether Token. 


Hope you enjoy our TraceTogether Token: Guide to TraceTogether App, Dates, Where to Collect, How to Use & More brought to you by AllSGPromo.com.

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